PRIVACY AND PERSONAL DATA PROTECTION POLICY
Effective May 28, 2020
Introduction
The designated company HOME LOVES in this policy of confidentiality and protection of personal data is the publisher of the site, namely the company Maison Aime SAS, with a capital of 10,000 € whose head office is located at 5 rue Marbeau, 92210 Saint Cloud, registered in the register Trade and Companies of Nanterre RCS 879 177 087. MAISON AIME is responsible for processing the personal data that you transmit to us or that we collect as part of your use of the www.maison-aime.fr website.
MAISON AIME is committed to respecting and protecting personal data.
The purpose of our confidentiality policy is to regulate the processing of personal data when using the website www.maison-aime.fr published by the company MAISON AIME and to ensure respect for the rights of the persons to whom this personal data belongs.
In order to use and visit our site, you must accept and acknowledge having read our privacy policy. This acceptance allows us to collect and process your data in accordance with the provisions of this privacy policy.
The reference texts of our confidentiality policy are the RGPD (General Regulations for Data Protection) of April 27, 2016 applicable on May 25, 2018 and the law known as "Informatique et Libertés". The concepts used in this policy refer to the terms defined in the GDPR and this law.
We undertake to apply the appropriate measures to guarantee the security of the processing of your personal data. Our organization has put in place the appropriate organizational and security measures in order to comply with the obligations defined in the European regulation of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and to the free movement of such data.
fundamental principles
Data collected
Consultation of the site, completion of forms, subscription to the newsletter are optional, but the data to be provided when placing an order with MAISON AIME is strictly necessary to allow MAISON AIME to respond to your requests. and to best meet your needs.
MAISON AIME collects and processes personal data fairly and lawfully.
The data collected by MAISON AIME includes the following categories:
Technical Identity (Your computer's IP address – the IP address is the numeric address of your computer used to view our site. Browser settings may include the type of browser you use, its language.)
Identification and address data (title, surname, first name, telephone number, postal address, email address, date of birth, as well as certain elements that may prove the identity of the user if necessary...);
Data allowing the management of orders (transaction number, amount, details of items purchased, brand purchased, date of purchase, etc.);
Data allowing the management of the customer account and customer service (date of account creation, customer complaint, etc.);
Data relating to the means and methods of payment (bank card, gift card, voucher, information related to the bank card to make the payment (in particular card number, expiry date);
Connection data and browsing on the site (cookies)
Location data (e.g. deduced from the IP address from which you consult the site)
Consent to processing data (date and time associated with your other personal data) and, if applicable :
Data relating to the approval or refusal of commercial prospecting;
Data relating to loyalty and commercial prospecting, in particular data on the use of emails and sms (date of sending, email opening, click, etc.);
Data relating to the organization and processing of contests, lotteries and any promotional operation (date of participation, answers given, nature of the prizes offered, etc.);
Data relating to exchanges with customer service;
Purposes of personal data processing
The personal data collected via the MAISON AIME website is collected for the following purposes :
managing online sales on the www.maison-aime.fr website;
order management and tracking (sales contract with the user, payments, invoicing, product deliveries and returns);
customer relationship monitoring, satisfaction survey, complaints management and customer service;
prevention and management of fraud and non-payment;
the identification, where appropriate, of the persons in the event of abuse, malicious acts on our site or illicit use of the site
If applicable, if users have specifically and expressly accepted it :
the transmission of the newsletter to which you have agreed to subscribe
carrying out marketing actions (promotional actions, personalization actions, by email or by animation/display on the site, etc.);
improvement of the customer experience (measurement of quality and satisfaction);
improvement of customer knowledge: statistical studies and customer segmentation;
commercial prospecting and its management (standardization, enrichment, deduplication);
the organization of contests, lotteries or any promotional operation;
audience measurement for the Maison Aime website;
display of targeted advertising by a partner
and more generally :
Comply with our legal obligations that require processing under relevant laws and regulations.
to pursue legitimate business interests related to the operation of the website and the communication on the MAISON AIME services
allow the exercise or defense of the rights of MAISON AIME before the courts.
Depending on the purpose of the processing, it will be based either on compliance with a contractual obligation or a legal obligation, or on consent or legitimate interest.
Access and security of data collected
As part of the security policy, protection of personal data processing implemented within MAISON AIME, only duly authorized persons within the company MAISON AIME can access your data.
MAISON AIME determines and implements the means necessary to protect the processing of personal data to avoid any access by an unauthorized third party and to prevent any loss, alteration or disclosure of data.
Origin of personal data
The personal data collected by MAISON AIME is collected directly from the user when registering on the www.maison-aime.fr website (account management or newsletter) or when making purchases.
Information and rights of holders
The purpose of this privacy policy is to provide the necessary and prior information to persons who may transmit personal data to MAISON AIME.
By accessing the MAISON AIME website and the various sections and forms, you can authorize MAISON AIME to collect and process your personal data according to your wishes by ticking various checkboxes. Your consent will thus be recorded and kept until the deletion of your data.
If you do not wish to send us your data, we will not be able to respond favorably to your requests for which this data is necessary and in particular to execute the order you wish to place.
In accordance with the GDPR and the Data Protection Act, you have the possibility to object to the processing of your personal data, to ask us to limit the processing of your personal data, to request the deletion, rectification, withdrawal of your consent , or to request the portability of your personal data (receive the personal data concerning you in our possession).
To exercise these rights, you can use the contact form on the site https://www.maison-aime.fr/contact or write by mail at the following address: Maison Aime 5 rue Marbeau 92210 Saint Cloud France.
Finally, the user has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (“CNIL”).
The withdrawal of your consent will not affect the legality of any processing carried out by MAISON AIME before your withdrawal, nor the processing of your personal data carried out under a legal basis other than the consent you would have given us.
In order to validate the legitimacy of your request, a photocopy of a valid identity document bearing your signature may be requested.
The duration of the conversation
The personal data processed by MAISON AIME are kept according to their purpose in accordance with the applicable legislation and archived according to the legal prescription and retention periods and in particular tax, commercial and accounting.
Data localization
Personal data is hosted on servers of a service provider located in France.
Cookies
In order to optimize and improve the quality of our website, MAISON AIME may use Cookies ".
A "cookie" is a small file sent by the web server to the browser's cookie file located on your computer's hard drive.
By accessing the MAISON AIME website and continuing to browse it, you must agree to the implementation and use of cookies on your computer, tablet or smartphone, and you acknowledge having read the information provided to you. is provided concerning the use of these cookies, and the means at your disposal in particular to oppose them.
The cookies that can be used are as follows :
Internal cookies :
These cookies allow the site to function optimally. You can oppose this using your browser settings, however your user experience may be degraded.
Audience measurement cookies :
The Site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the Site analyze how users use the Site.
The data generated by the cookies concerning your use of the Site (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for its publisher and providing other services relating to Site activity and use of the Site. 'Internet. Google may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including in particular the publisher of the Site. Google will not combine your IP address with any other data held by Google.
By using this Site, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above.
However, you can disable the use of cookies by visiting the Cookie Settings page. You can indicate your preference either globally for the site or service by service.
Actors in the collection and processing of personal data
MAISON AIME is responsible for processing : She determines the purposes and means of the processing. For the processing carried out via the MAISON AIME website, it is the company MAISON AIME, domiciled at 5, rue Marbeau, 92210 Saint Cloud, represented by its President.
The Processor in the processing of personal data : We use external companies to manage the operation of the Website. These companies process personal data on behalf of MAISON AIME, data controller. They act on the instructions of MAISON AIME and are under contract with MAISON AIME, a contract which must contain the requirements set out in this policy and the texts in force that MAISON AIME imposes on itself in terms of the protection of personal data.
State bodies, police services and judicial authorities also, in the event of judicial requisition, as part of their mission.
Changes to this Policy
We may change our Privacy Policy at any time. The date indicated at the beginning of this Policy indicates the date of its last update and entry into force.
Any changes will become effective when we post the updated Policy on the Website. You agree that your continued use of the Website after we post any changes constitutes your acceptance of the most recent version of our Policy.
Questions about the Website or our Policy
If you have any questions or concerns about our Privacy Policy, how we treat your personal information, or would like us to correct your personal information, please contact us at : hello@maison-aime.fr.